Responsible Gaming
at d99
d99 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. We believe that gaming should always be entertaining — never harmful. Our responsible gaming tools help you stay in control at every step.
Our Commitment to Safe Play
At d99, responsible gaming is not an afterthought — it is built into the foundation of everything we do. We are Bangladesh's trusted online casino and cricket betting platform precisely because we take the wellbeing of our players as seriously as we take entertainment. Every feature we develop, every promotion we run, and every policy we enforce is designed with the safety and welfare of our community in mind.
We understand that for the vast majority of players, gaming at d99 is a fun, social, and exciting pastime — a way to enjoy cricket seasons like the BPL and IPL, try their luck on slots from providers like Pragmatic Play and NetEnt, or experience live dealer tables powered by Evolution Gaming. We want that experience to remain positive, balanced, and well within each player's personal means.
However, we also acknowledge that for a small number of individuals, gambling can develop from a recreational activity into a harmful pattern of behaviour. d99's responsible gaming framework exists to identify those situations early, provide effective tools to restore control, and ensure that anyone who needs professional support can access it quickly and without stigma.
Player Protection First
Every d99 account comes with built-in responsible gaming tools available from day one. You do not need to wait until gambling becomes a problem — set your limits proactively and play with confidence.
Spending Transparency
d99 provides a full, clear transaction history and session summary so you always know exactly how much time and money you have spent on the platform — no hidden figures, no blurred numbers.
Proactive Alerts
Our system monitors session length and spending velocity. If you are approaching a personally set threshold, d99 will send you a real-time alert — giving you the information you need to make a conscious choice about whether to continue.
Instant Account Controls
Self-exclusion, deposit limits, and time-out periods can be activated instantly from your account settings or by contacting our support team at [email protected]. There are no waiting periods for applying protective restrictions.
Trained Support Team
d99's support staff receive dedicated training in responsible gaming practices. They are equipped to have sensitive, non-judgmental conversations about gambling-related concerns and can guide players to the right tools or professional resources.
No Pressure Environment
d99 does not use manipulative design patterns to push players into gambling more than they intend to. We do not send unsolicited bonus offers to players who have set spending limits or requested a cooling-off period.
Age Restriction & Verification
d99 operates a strict 18+ policy. No person under the age of 18 is permitted to register an account, deposit funds, place bets, or participate in any gaming activity on the d99 platform. This policy is non-negotiable and is enforced through a robust identity and age verification process applied to every new account.
How We Verify Your Age
During the registration process, all players are required to confirm that they are 18 years of age or older. Upon making a first deposit or reaching a specified activity threshold, d99 will request documentary proof of age, which may include:
- A valid Bangladesh National Identity Card (NID)
- A valid passport (Bangladeshi or international)
- A government-issued birth certificate where an NID is unavailable
Until age verification is successfully completed, withdrawal requests may be held pending review. Accounts found to belong to individuals under 18 will be immediately closed and any deposits returned.
Protecting Minors
If you share a device or a mobile number with someone under the age of 18, it is your responsibility to ensure that they cannot access your d99 account. We strongly recommend using a unique password that is not shared with any other person, enabling two-factor authentication on your account, and logging out after every session — especially on shared smartphones commonly used across households in Dhaka, Chittagong, Sylhet, and other cities in Bangladesh.
Any attempt to register or play on behalf of a person under 18, or to help a minor access d99 in any way, is a serious violation of our Terms & Conditions and may be reported to relevant authorities. d99 takes the protection of minors from gambling harm extremely seriously.
Deposit & Spending Limits
One of the most effective tools for responsible gaming is the ability to set firm, pre-committed limits on how much money you can deposit into your d99 account over a given period. Setting a deposit limit puts you — not the platform — in control of your entertainment budget.
Available Limit Types
Daily Limit
Set a maximum deposit amount (in ৳ BDT) that can be added to your account within any single calendar day.
Weekly Limit
Cap your total deposits across any rolling 7-day window to keep your weekly gaming spend predictable and sustainable.
Monthly Limit
Define a total monthly deposit ceiling that aligns with your personal financial situation and entertainment budget.
How to Set a Deposit Limit
Deposit limits can be set at any time by logging into your d99 account and navigating to the Responsible Gaming section within your account settings. Alternatively, contact our support team at [email protected] and a team member will apply the limit on your behalf immediately.
Reducing vs. Increasing Limits
Reducing a deposit limit takes effect immediately — as soon as you confirm the change, the lower limit is active. Increasing a deposit limit, however, is subject to a mandatory 7-day cooling-off period before the higher limit takes effect. This deliberate asymmetry ensures that decisions made in the heat of the moment cannot immediately undo responsible choices you have made about your gaming budget.
A good rule of thumb: your total monthly deposit limit at d99 should never exceed the amount you can comfortably afford to lose without affecting your rent, food, utilities, or family obligations. Only play with discretionary income. Remember — gambling involves financial risk and is not a reliable source of income.
Self-Exclusion Options
Self-exclusion is one of the most powerful responsible gaming tools available at d99. It allows you to voluntarily block yourself from accessing your account and participating in any gaming activity for a defined period or permanently. Self-exclusion is a serious, binding commitment — and d99 supports and enforces it rigorously.
Self-Exclusion Periods Available
- Short-term exclusion: 1 week, 2 weeks, or 1 month — useful if you feel you need a brief break to reassess your relationship with gaming.
- Medium-term exclusion: 3 months or 6 months — recommended if you have noticed persistent patterns of chasing losses or spending beyond your means.
- Long-term exclusion: 1 year or 2 years — appropriate for players who feel their gambling behaviour has become a significant problem in their daily life.
- Permanent exclusion: Indefinite closure of your d99 account with no option to reopen. This is the appropriate choice if you feel gambling is causing serious harm to you or your family.
What Happens During Self-Exclusion
Once a self-exclusion period is activated on your d99 account:
- Your account is immediately locked and you cannot log in for the duration of the exclusion period.
- All pending bonuses and promotional offers are suspended — you will not receive any marketing communications from d99 during this period.
- Any funds remaining in your account balance at the time of exclusion can be requested for withdrawal via our support team.
- d99's systems will use reasonable technical measures to prevent the creation of new accounts using the same identifying information during an active exclusion period.
How to Request Self-Exclusion
Self-exclusion can be initiated by contacting our support team at [email protected] with the subject line "Self-Exclusion Request — [Your Username]". Please state your preferred exclusion period clearly. Our team will confirm activation within 24 hours and the exclusion will take effect immediately upon confirmation.
Self-exclusion periods cannot be reversed or shortened once activated. If you request a 3-month exclusion, your account will remain locked for the full 3 months regardless of subsequent requests to reopen it. This is intentional — the cooling-off period is designed to protect you. Please choose your exclusion duration carefully.
Time-Out & Session Controls
Extended gaming sessions without breaks can impair judgement and lead to decisions that do not reflect your genuine intentions. d99 provides a suite of session control tools to help you manage the amount of time you spend on the platform.
Session Time Limits
You can set a maximum session duration for each login. Once your session reaches the time limit you have pre-set, d99 will display a prominent notification informing you that your session limit has been reached. You will have a short window to save any open game states before being logged out automatically.
Reality Checks
d99's reality check feature sends you a periodic on-screen reminder during an active gaming session. The reminder displays the total time you have been playing in the current session, your net profit or loss during the session, and prompts you to decide consciously whether you wish to continue. Reality check intervals can be configured to trigger every 15, 30, 45, or 60 minutes.
Time-Out (Short Break)
A time-out is a short, temporary break from gaming that is less drastic than self-exclusion. Available time-out durations at d99 are:
- 24 hours
- 48 hours
- 7 days
- 30 days
During a time-out, your account is temporarily suspended. Unlike self-exclusion, a time-out period cannot be ended early — it runs for its full duration before your account is automatically restored. No marketing communications will be sent to you during an active time-out period.
All time and activity data on d99 is displayed in Bangladesh Standard Time (BST, UTC+6) so your session records accurately reflect your local time in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in Bangladesh.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always obvious to the person experiencing it. Recognising the warning signs early is the first and most important step toward regaining control. The self-assessment questions below are based on internationally recognised screening frameworks.
Self-Assessment: Warning Signs to Watch For
If you answer "yes" to three or more of the following questions, we strongly encourage you to contact our support team or one of the resources listed in the Support section below.
Do you find yourself gambling with money that was intended for essential expenses such as rent, food, utilities, or family needs?
Have you ever tried to recover gambling losses by placing more bets — a behaviour commonly known as "chasing losses"?
Do you feel restless, irritable, or anxious when you are not able to gamble, or when you try to reduce the amount you gamble?
Have you kept your gambling habits secret from family members, friends, or colleagues — or lied about how much time or money you have spent gambling?
Has gambling begun to interfere with your work, studies, relationships, or other responsibilities in your daily life?
Do you need to gamble with increasing amounts of money in order to achieve the same feeling of excitement or satisfaction?
Have you ever borrowed money, sold personal possessions, or engaged in other financially risky behaviour in order to fund your gambling?
Have you made repeated unsuccessful attempts to cut back on your gambling, stop entirely, or set limits for yourself?
Recognising a problem is a sign of strength, not weakness. If any of the above patterns resonate with your experience, please reach out for support. You do not have to manage this alone. d99's support team is available 24/7 and can connect you with appropriate resources immediately.
Support & Resources
If gambling has stopped being fun and has become a source of financial stress, relationship conflict, or emotional distress, professional support is available. d99 actively encourages any player who is struggling to reach out — either to our own support team or to one of the professional guidance channels listed below.
Contact d99 Support Directly
Our responsible gaming support team is available 24 hours a day, 7 days a week. You can reach us at [email protected] with the subject line "Responsible Gaming Support". We will respond within 24 hours and can immediately activate account restrictions, time-outs, or self-exclusion on your behalf.
What Our Support Team Can Do For You
- Activate deposit limits, time-out periods, or self-exclusion immediately upon request.
- Provide a full summary of your account activity, transaction history, and session data so you can review your patterns objectively.
- Remove you from all d99 marketing and promotional communications.
- Discuss your options in a confidential, non-judgmental environment.
- Refer you to appropriate external professional resources where needed.
Professional Guidance Resources
For players in Bangladesh who need professional counselling or support beyond what d99 can provide, we recommend seeking guidance from mental health professionals, licensed counsellors, or trusted community support organisations in your city — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh. Speak with a healthcare provider, community leader, or trusted family member as a first step. International helplines for gambling addiction are also available via online search and may provide telephone or online chat support.
Gambling problems are a recognised health issue — not a moral failing. Effective support and recovery pathways exist. The sooner you seek help, the easier the path forward becomes. d99 is on your side and will support your decision to reduce, pause, or permanently stop gaming without question.
Parental Controls
d99 is strictly an adults-only platform. If you have children or teenagers in your household who use shared devices — including smartphones, tablets, or computers — it is important to take active steps to prevent them from accidentally or deliberately accessing gambling content online.
Steps You Can Take at Home
- Use a strong, unique password for your d99 account and never share it with anyone in your household.
- Enable device-level parental controls on shared smartphones and tablets. Both Android and iOS provide built-in parental control features under Settings that can block access to gambling websites and apps.
- Use filtering software such as Net Nanny, Qustodio, or similar tools to block gambling-related websites across all browsers on shared home devices or Wi-Fi networks.
- Always log out of your d99 account after every session — especially on mobile devices that are accessible to other family members.
- Do not store your password in a browser on a shared device. Use a personal password manager on your own device instead.
- Talk openly with young people in your household about the risks and age restrictions associated with gambling. Education is one of the most effective forms of prevention.
If You Suspect a Minor Has Accessed Your Account
If you believe a person under 18 has used your d99 account, please contact our support team immediately at [email protected]. We will review the account activity, assist with any necessary steps, and ensure the account is secured going forward. Prompt reporting helps protect both the minor and your own account.
d99 supports the use of third-party parental control and content filtering tools as an additional layer of family protection. While d99 enforces age verification at the account level, device-level and network-level controls provide an important additional safeguard for households with children present.
Play Smart. Play Safe. Play at d99.
Responsible gaming is a shared commitment. Explore our platform, review our FAQ, or reach out to our support team if you have any questions about your account or wellbeing. For adults aged 18 and above only.